There is a separate registration page to register as a practising medical professional.
There is a separate process and page to register as a member.
There are other elements on our website that you may access - we have blogs and information that you may find helpful. You do not need to be registered to view these. However, to consult with a provider or to consult as a provider, you need to register on Zarcare.
Yes, there is an option to create multiple member profiles on the site under your specific profile.
Yes, a user can log in on multiple devices at a time.
We may occasionally distribute vouchers. These vouchers may be for a free consultation or a discounted one. You can apply the voucher code on the payment checkout page, where the option to redeem your voucher is available.
All our providers have a star rating and may have reviews. You may use this to select your preferred provider. Alternatively, complete the contact form, and we will get back to you with a recommendation.
You may grant the provider permission to access information on your Zarcare profile information. There is also an option to upload documents when needed.
You can chat with a provider on the site by booking an appointment and selecting whether you want to do an audio or a video call.
The provider will liaise with you on the Zarcare platform.
There will often be consultation slots available to see a provider, if not immediately, then same day.
Zarcare will notify you via Email and SMS once your consultation has been confirmed.
Neither the provider nor the user can give the other party's personal contact details during a consultation. Zarcare will connect both parties through an anonymous calling system. Personal information will only be shared upon consent.
We will save the audio and video file with your permission.
You may email firstname.lastname@example.org and request that Zarcare deletes your records.
Once the user books a slot for audio or video consultation, they will receive a confirmation email. You will receive another email and an SMS to their registered mobile number 15 minutes before the consultation.
You can provide a promotional voucher code to your friend who is not already registered on the site.
Our vouchers expire within 3 months of issue.
Login or register on Zarcare and access the provider profiles on the platform. You may use a list of providers and filters to select a provider.
You will find the option to post follow-up queries to the same provider under your profile. In addition, your profile will display the list of all provider profiles you have consulted.
All new users or users with a free Zarcare voucher on the site can post their first query for free.
An OTP is a x-digit number you will receive when you first register with Zarcare. Then, you log in to your profile. Of course, you may switch off the option for an OTP, but this comes with the risk that your profile has a lower level of security without an OTP.
Use this x-digit number to log into your profile
It gets sent to the cellphone number you used to register.
In such a case, you can contact the support team via the support chat box on the site or by emailing them to email@example.com.
The user can download the invoice for all payments made from the transaction page.
Yes, our website is GDPR compliant.
GDPR Compliance means an organisation that falls within the scope of the General Data Protection Regulation (GDPR) meets the requirements for adequately handling personal data as defined in the law. The GDPR outlines certain obligations organisations must follow, which limit how personal data can be used.
All personal details you enter in your query are secure. They will only be shared with your consent and instruction.