Virtual Consultation allows patients to connect with a doctor online. Our patients speak to healthcare practitioners using their smartphones, tablet, or PC. It will enable patients to consult with a trusted healthcare provider, from any location, by using a smartphone, tablet, or PC. Virtual consultations can also be telephonic when a video call isn’t possible. Learn about the benefits and how healthcare providers and patients can use it to improve healthcare and well-being.

Everything you need to know about virtual consultations in healthcare

While an in-person consultation with a medical professional has its place, there are times when a virtual online consultation can be just as effective; and, in some cases, even more beneficial.

What is a virtual consultation?

Instead of meeting a doctor in his consulting rooms or medical practice, a virtual consultation is done via virtual conferencing technology. This means engaging with a doctor using a smartphone, tablet or laptop from the comfort of your own home or office is possible. Zarcare is a healthcare solution that enables audio or video consultations with selected top medical and wellness practitioners from around the country.

What makes for a successful virtual consultation?

A successful virtual consultation must be easy and convenient for the patient and the doctor. In addition, if a patient and doctor can connect and engage without technical glitches, a proper diagnosis is given. The Zarcare team views this as successful virtual consultation. The intention is for doctors to provide patients with access to a new range of treatment possibilities.

Convenience

As convenience is one of the top value propositions of a virtual medical consultation, the platform used by patients and doctors must be easy to join and use. The Zarcare platform uses accessible software that has been tailored for patients. It can be used online from any location and is available to patients with an account regardless of their medical aid membership. It should also be possible to log in on multiple devices simultaneously.

Call quality

The quality of the call – be it via smartphone or another device – must be of good quality to ensure optimal communication between doctor and patient. On Zarcare, the healthcare practitioner connects with patients by using a secure teleconferencing platform designed for ease of diagnosis and treatment. A two-way conversation is enabled on Zarcare. The interaction mimics one that would happen at a physical healthcare facility.

Peace of mind

Although the engagement is virtual, doctor-patient confidentiality still applies. Both the patient and doctor must feel secure. The Zarcare team has designed the platform to connect patients and doctors via an anonymous and private calling system. No personal contact details are shared during the consultation; information will only be shared if both parties consent.

You will receive an OTP when you first register on the platform to log into your profile. This ensures your information is protected. You will receive an OTP when you register on the platform to log into your profile.

Adaptability

Not all patients will feel comfortable with online consultations, while some will only use the platform for specific symptoms or conditions. The virtual consultation is not intended as a replacement for in-person medical treatment. But it does offer a convenient, cost-effective alternative and, in some cases, especially for patients who would not ordinarily have access to specialist care, could provide the best medical option.

How do I do a virtual medical consultation?

Sign up and create an instant free account with Zarcare to book an online appointment with a doctor anywhere in South Africa. With Zarcare, there is also an option to create multiple patient profiles for other family members.

The platform has a star-rating system that makes choosing a virtual consultation easier. You can access the doctor profiles on the platform and use filters to select a doctor. Some doctors have patient reviews to help you choose. Zarcare will recommend a practitioner based on the information in your contact form.

Once you have selected a practitioner and booked one of the available slots for an audio or video consultation, you will receive a confirmation email. Zarcare will send you another email or SMS reminder 15 minutes before the consultation.

Choose a quiet place to have your virtual medical consultation. As the patient, make sure the doctor can see your face or any part of you that needs to be looked at as part of your medical assessment. Good lighting is essential for the doctor, as you must engage with your patient, ensuring they can see your facial expressions and understand what you are saying.

It is possible to have a follow-up consultation with the same doctor. Your profile will have a list of all doctors you have consulted.

What makes virtual consultations beneficial to patients?

With a virtual online consultation, there’s no need to spend time waiting with other sick patients to see a doctor. Instead, it’s possible to make an appointment or submit information about a symptom or condition at any time of the day or night. Zarcare’s online platform connects patients and doctors virtually 24/7.

What are the benefits of the virtual consultation doctor?

Doctors can see more patients with virtual online consultations. A virtual online consultation is more accessible, meaning more patients are likely to seek medical help and keep their virtual consultation appointments. It also allows doctors to see patients outside of usual office hours, and they can offer medical care from their homes.

GPs report better patient outcomes as the online platform makes it easier to remind patients of regular health assessments or follow-up checks, as Doc Wire News reports. The AI Times Journal also notes that a virtual consultation enables a GP to assess a patient in their environment, which might provide valuable insight into symptoms or their condition.

The online platform can replace traditional patient files with Electronic Health Records, making it easier for doctors and specialists to share information to seek a second opinion or confirm a diagnosis. They also easily have a patient’s clinical history and examination notes at their fingertips, as these can be generated automatically and shared with consent.

Zarcare provides the best online doctor consultation in South Africa. Healthcare providers can sign up to offer their services to patients seeking health and wellness offerings online. Patients can register and select any available doctors to receive excellent and reliable healthcare. Register now and log in to use Zarcare for your virtual consultations. Visit www.zarcare.com today.

Frequently Asked Questions (FAQs)

We will save the audio and video file with your permission.

You may email info@zarcare.com and request that Zarcare delete your records.

All new users or users with a free Zarcare voucher on the site can post their first query for free.

If you have a question that needs an answer, please email info@zarcare.com. We are constantly seeking ways to improve our service, and we thank you for your interest.